Things to Know
10 Questions with answers by No Worries Comprehensive Care
“Go for experience. Find a home care agency that has worked in this specific area. … Having the assistance of a skilled organization that can deal with the many problems inherent in this work is invaluable.” ~ Dr. Mark S. Lachs
What Services does your In-home Care Agency provide?
No Worries is a Comprehensive In-home Care Agency providing non-medical care, complex care and end-of-life care. ALL Caregivers are trained to provide Medication Administration.
- Personal Care – To individuals or couples in their home or Retirement Living Community
- Complex Care – If you need tube feeding, tracheostomy care, colostomy care, insulin injections, catheter care, suctioning and other high complexity tasks, then No Worries is able to provide the care you need
How many years have you been in business?
No Worries has been in business for 22 years and has a large staff of Caregivers with 10 Administrative Staff including 3 Full-time Registered Nurses.
Who supervises the caregivers?
No Worries has 3 Full-time Registered Nurses who train and supervise the care of all Clients.
Is a supervisor available 24 hours a day?
Yes. No Worries does not believe in answering machines. When you call you get a real person. After hours, No Worries has a Registered Nurse on-call who can be reached directly at 503-672-8712. A Scheduling Staff is also on-call and can be reached at the office number: 503-641-4949.
Do you do drug screens and criminal checks on all employees?
Yes, No Worries values your safety.
How are services set up?
A Registered Nurse will make a free home visit to discuss your needs and develop a Custom Service Plan. Sometimes services are needed immediately and because No Worries has many Caregivers, care can often be started within a matter of hours (QuickStart Care). After meeting with you, the Nurse returns to the office and meets with the Staffing Coordinators and the appropriate Caregivers are selected. The Nurse collaborates with the Client, Family, Doctors, Discharge Planner and anyone else involved in the care and then puts together a Home Care Notebook specific to the Client with 8 sections for professionally organized care. Sections include; Plan of Care, Medication Forms, Charting Notes, Flow Sheets, Nutrition Sheets, Output Tracking, Emergency Plan and Education Sheets related to the needed care. The Nurse then meets the Caregiver at the Client’s home and introduces the Caregiver and orients them to your Custom Service Plan. No Worries cares enough to do things right.
What happens when a caregiver calls in sick?
No Worries is dependable and will provide a fill-in caregiver until the regular caregiver is well. No Worries Caregivers earn up to 2 weeks of Paid Time Off a year which has resulted in Caregivers not going to work when they are sick.
What happens if a caregiver is injured while providing care?
No Worries has Workers Compensation coverage through SAIF Corporation and will provide care for the injury. A fill-in Caregiver will provide care until you Caregiver is fully recovered.
Does the Agency have an In-home Care License, bonding, and insurance?
No Worries is Bonded, Insured, and Licensed by the Oregon Health Authority. Melinda Reed RN, the founder of No Worries, helped to write the Rules for In-home Care Licensure and helped train other Agencies in how to follow the Rules in presentations around the State.
What level of licensure does the Agency have?
The Oregon Health Authority put into Law a Classification system for In-home Care Agencies that will help consumers understand what level of care they can expect to receive from different In-home Care Agencies. Here is an example of why this Classification System is so important. On Christmas Eve 2011, the No Worries on-call Nurse received an urgent request for No Worries to immediately provide care for their loved one who was on Hospice. They had a non-medical In-home Care Agency providing care but when their loved one needed those services they desperately had to find other help. The No Worries Nurse called the on-call Scheduling Coordinator and went right out to set up care. The distress to this family could have been avoided by their knowing what to expect from the In-home Care Agency they had selected.